Shipping and Handling Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Fastminers.io ships worldwide and to addresses within the U.S., U.S. Territories, but we can’t ship to APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active as soon as possible.
Customs, Duties and Taxes
Fastminers are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
Fastminers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Refunds and Returns
Returns Policy
Purchases made via crypto cannot be cancelled or refunded.
For all orders, if the miner arrives broken, the customer has the option to request a replacement. Fastminers is not responsible for the cost of return shipping. For certain manufacturers, you will need to directly contact them for the service of a damaged, broken, or non working item.
To be eligible for a replacement, you’ll also need to provide the receipt or the proof of purchase.
Please email support@fastminers.io to initiate a replacement request for a defective product. We will notify you once we’ve received and completed the inspection of the product, and let you know if the replacement was approved.